Professional Boat Transport,
Trailer Hire & Storage Solutions

Introduction

Tide Line Group ("we", "our", "us") is committed to protecting your privacy and handling your personal information in a transparent and responsible manner.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request our services, or otherwise interact with our business.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Tide Line Group provides professional boat transport, trailer hire allocation and secure storage services throughout Sydney and interstate.

For privacy-related enquiries, please contact:

Tide Line Group
Contact Details at the conclusion of this Privacy Policy

Information We Collect

We may collect personal information including:

• Your name

• Phone number

• Email address

• Residential or business address

• Vessel details and transport requirements

• Pickup and delivery locations

• Information provided through enquiry forms

• Information contained in emails, phone calls or other communications

• Any other information you voluntarily provide

We may also collect non-personal information such as:

• IP address

• Browser type

• Device information

• Website usage statistics

• Pages visited on our website

• Referral sources

How We Collect Information

We collect information when you:

• Submit an enquiry through our website

• Contact us by phone, email or social media

• Request a quote

• Engage our transport, hire or storage services

• Subscribe to marketing communications (if applicable)

• Interact with our website through cookies and analytics tools

How We Use Your Information

We may use your information to:

• Respond to enquiries and quote requests

• Provide transport, hire and storage services

• Manage bookings and service delivery

• Communicate with you regarding your vessel or service requirements

• Improve our website and customer experience

• Send important service-related communications

• Meet legal and regulatory obligations

• Protect our business against fraud, misuse or unlawful activity

Where permitted by law, we may also send marketing communications about our services. You may opt out of these communications at any time.

Disclosure of Information

We do not sell, rent or trade personal information.

We may disclose personal information to:

• Employees and contractors involved in providing our services

• Professional advisers such as accountants, legal advisers and insurers

• Technology and website service providers

• Government agencies, regulators or law enforcement authorities where required by law

• Third-party service providers necessary to fulfil transport or storage requirements

We take reasonable steps to ensure any third parties handling personal information do so securely and in accordance with applicable privacy laws.

Website Analytics and Cookies

Our website may use cookies and similar technologies to improve functionality and user experience.

We may use services such as:

• Google Analytics

• Google Search Console

• Website hosting and security platforms

These services may collect information about how visitors interact with our website, including pages viewed, time spent on the site and general geographic location.

You can choose to disable cookies through your browser settings; however, doing so may affect website functionality.

Data Security

We take reasonable precautions to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

While we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or outdated.

To make a request, please contact us using the details provided in this Privacy Policy.

We may require verification of identity before providing access to personal information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or policies of those websites. We encourage you to review their privacy policies before providing personal information.

Retention of Information

We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations,
resolve disputes and enforce our agreements.

When information is no longer required, reasonable steps will be taken to securely destroy or de-identify it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or services.

Any updates will be published on this page with a revised effective date.

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Tide Line Group

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.